FAQ's

 


How can I access Online Banking?

What if I forgot my Online Banking username?

How do I change my Online Banking password?

How do I enroll in Online Banking?

How can I begin using Mobile Banking?

How do I enroll in Bill Pay?

How can I start receiving eStatements?

How can I change my Debit Card PIN number?

How can I Download my Transactions to QuickBooks or Quicken?

What should I do if I suspect Identity Theft?

How can I find my Routing Number and Account Number?

 


How can I access Online Banking?

  1. On the home page, navigate to the Online Banking Login box
  2. Enter your username and click Login
  3. Enter your password (forgot password)
  4. Begin using online banking!

Access Online Banking directly >>

 

 


 

What if I forgot my Online Banking username?

If you forgot your Online Banking username, you will need to contact us during business hours.  We can either reset your username or provide you with your current username, after verifying your identity.

 


How do I change my Online Banking password?

  1. On the home page, navigate to the Online Banking Login box
  2. Enter your username and click Login
  3. In the top-right, click Settings
  4. Follow the on-screen prompts to change your password.

 


How do I enroll in Online Banking?

  1. Under the Online Banking login on the home page, select Enroll
  2. Review the terms and conditions

  3. Fill out the enrollment information form and click Submit.

 


How can I begin using Mobile Banking?

  1. Download the Lowry State Bank app for free from the Apple or Android store

  2. Enroll or sign in with your Online Banking credentials

 


How do I enroll in Bill Pay?

  1. Login to your Online Banking

  2. Click on the Pay a Bill tab

  3. Complete the enrollment form and click Submit

  4. Begin paying bills immediately from your Lowry State Bank Checking account!

 


How can I start receiving eStatements?

  1. Login to your Online Banking
  2. Choose the account you wish to receive eStatements for

  3. On the right-hand side, select Documents

  4. Follow the prompts to enroll in eStatements!

 


How can I change my Debit Card PIN number?

Call (800) 290-7893 to select a new PIN.  You will be asked to enter your 16-digit card number, the last 4 digits of your SSN/TIN, your zip code, and the 3-digit number on the back of your card.

 


How can I Download my Transactions to QuickBooks or Quicken?intuit QuickBooks Quicken

  1. Sign into Online Banking using your credentials

  2. Click on History

  3. Select the Download option

  4. Choose your account and date range; select Web Connect Quicken or Web Connect QuickBooks in the dropdown menu. Click Download.

  5. Your browser will prompt you to Open or Save the file, select Open to automatically connect to QuickBooks/Quicken

  6. Click OK in QuickBooks/Quicken to import new transactions now

  7. Choose if you would like to use an Existing Account or Create a New Account, click Continue

  8. Click OK to confirm the Web Connect data has been successfully downloaded

  9. Repeat steps 2 through 8 for each account desired

 

For QuickBooks Online users, follow this step-by-step tutorial.

 


What should I do if I suspect Identity Theft?

  1. Call the companies where you know fraud occured
  2. Place a fraud alert and get your credit reports
  3. Report identity theft to the Federal Trade Commission (FTC)
  4. File a report with your local police department

 

Learn more by visiting IdentityTheft.gov, or read What to do if your Identity is Stolen.

 


How can I find my Routing Number and Account Number?

Lowry State Bank's ABA routing number is 091208332.  Your routing number and account number can be found by looking at your check; see the illustration below.  If you do not have checks, you will need to speak with a representative to verify your account number.

 

Routing Number Check Location